Refund policy

Last updated 26 July 2026

We want you to be happy with your saffron. If something isn't right, contact us and we will put it right.

Return window

You have 30 days from receiving your order to request a return.

What can be returned

To be eligible for a return, the item must be:

  • Unopened and still sealed, in its original packaging
  • Accompanied by your receipt or proof of purchase

What cannot be returned

For food safety and hygiene reasons, we cannot accept returns of:

  • Saffron, honey, tea or any other product once the seal has been broken or the packaging opened
  • Gift cards

This does not affect your rights where an item arrives damaged, defective or is not what you ordered — see below.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@dorreensaffron.com with your order number and photographs of the item and its packaging.

We will replace the item or refund you in full, including delivery charges. You will not be asked to pay return shipping.

How to start a return

Email info@dorreensaffron.com or WhatsApp +971 55 888 4628 with your order number and the reason for the return.

If your return is approved we will send you instructions on how and where to send the item. Items sent back to us without an approved return request cannot be accepted.

Approved returns are sent to:

Warehouse No. S04
Al Quoz First Industrial City
Bur Dubai, Dubai, United Arab Emirates

Customers in Dubai are welcome to bring approved returns to our shop in person during opening hours, Monday to Friday, 10:00–16:00.

Who pays for return shipping

  • If the item is damaged, defective or incorrect — we cover the cost of return shipping.
  • If you have changed your mind — return shipping is at your own cost. Original delivery charges are not refunded.

Cancelling an order

If your order has not yet been dispatched you can cancel it for a full refund at no cost. Email or WhatsApp us as soon as possible and we will confirm whether it has already shipped.

Exchanges

The fastest way to get the item you want is to return the original, and place a new order once your return has been approved.

Refunds

We will notify you once we have received and inspected your return, and confirm whether the refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at info@dorreensaffron.com.

Contact us