Shipping and Delivery Policy

Last updated April 22, 2022

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms:

https://www.dorreensaffron.ca/pages/terms-and-conditions

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for All Purchases. Pickups are available Monday - Friday 10:00 AM - 16:00 PM.

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping

We offer 1-Day FREE Shipping on orders above 200 AED.

Expedited Shipping Fees

We also offer expedited shipping at he following rates:

Shipping Method		  Delivery Time
Shipping Fee
Personal Courier, UAE  1 Business Day 10 AED
DHL Courier, GCC 5 Business Days Based on order weight.
DHL Courier, International 5-10 Business Days
Based on order weight.


If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are five in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

For information about customs process:

  • Phone: 971-4-2228661
  • Email: info@dorreensaffron.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We will not trade with or provide any services to OFAC and sanctioned countries.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy:

https://www.dorreensaffron.ca/pages/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Phone: 971-4-2228661
  • Email: info@dorreensaffron.com