Shipping policy

Last updated 26 July 2026

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be read alongside them.

Please review this policy carefully when purchasing our products. It applies to any order you place with us.

Where do you ship?

We ship to the United Arab Emirates and Canada.

We do not currently ship to the United States or to other international destinations.

If you are outside the UAE or Canada, contact us at info@dorreensaffron.com and we will tell you whether we can help.

What are my shipping & delivery options?

In-store pickup — Dubai

Pickup is free on all orders, available Monday to Friday, 10:00–16:00 at:

DESIGN MARKETING INTERNATIONAL (L.L.C)

Al Quoz First Industrial City - Bur Dubai
Warehouse No. S04

Dubai, United Arab Emirates

Select Pickup in Dubai at checkout. We will email you as soon as your order is ready, usually within 1 business day. Please wait for that email before travelling to collect.

United Arab Emirates delivery

Method Delivery time Fee
Standard delivery — Dubai 2–3 business day 10 AED
Standard delivery — UAE 3–6 business days 30 AED

Free delivery on all UAE orders above 200 AED.

Deliveries are made between 09:00 and 18:00. Our courier will contact you on the number provided before delivery, so please make sure it is correct and reachable.

Canada delivery

Method Delivery time Fee
Standard delivery 7–14 business days Calculated at checkout by weight

Free delivery applies to UAE orders only.

Import duties, taxes and customs charges are not included in your order total and are the responsibility of the recipient. These are set by your local customs authority and are outside our control.

Order processing

Orders are processed within 1–2 business days. Orders placed on weekends or UAE public holidays are processed on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Saffron is a natural product and every order is packed by hand. During peak periods such as Ramadan and Eid, processing may take an additional 1–2 business days. We will always let you know if your order is affected.

All delivery times and dates are given in good faith and are estimates only.

VAT

UAE VAT is charged at 5% and is shown at checkout.

Incorrect or incomplete addresses

If a parcel is returned to us because the delivery address was incomplete or incorrect, we will contact you to arrange redelivery. A second delivery charge will apply.

Lost or damaged parcels

If your order arrives damaged, or has not arrived within 10 business days of shipping within the UAE, or 21 business days for Canada, email info@dorreensaffron.com with your order number and photographs of the packaging where relevant. We will replace or refund the order.

Are there other shipping restrictions?

We do not trade with, or provide services to, countries subject to international sanctions.

Questions about returns?

Please review our Return Policy.

How can you contact us about this policy?